"Deceived": Customer Claims 'Single-Order Delivery' Isn't What It Seems

[Anchor] The 'Single-Order Delivery' service. The name suggests it delivers to only one house, but is that not the case?

[Reporter] Yes, this is a story that recently appeared on an online community.

A consumer claimed that even though they paid an extra delivery fee to select 'Single-Order Delivery' on the 'Baedal Minjok' (Baemin) app, they ended up receiving food ordered by another customer.

The author pointed out that since the orders were swapped and their own food was delivered to someone else, it meant the rider was carrying multiple orders at the same time.

When they contacted customer service, they were reportedly told that "Single-Order Delivery is not a service that delivers to only one house, but a service that prioritizes delivery."

The customer argued that from a consumer's perspective, the name 'Single-Order Delivery' is enough to lead one to believe that their food is being delivered exclusively, and criticized the service for needing clearer explanations.

In response, the platform explained that 'Single-Order Delivery' operates on the principle of 'delivering directly from the pickup point to the destination.' They stated that even if a rider is performing other deliveries, they are required to complete the 'Single-Order Delivery' order first once they accept it.

However, netizens reacted by saying, "Why pay an extra fee if this is the case?" and "It should be called 'Priority Delivery,' not 'Single-Order Delivery'."

(Source: Online community 'Bobaedream')
※ Please note: This article was translated by AI and may contain errors.