Did We Remove Workers Only to Increase the Workload? The Twist Behind Self-Checkouts

If you leave a self-checkout lane without scanning a single item, is it theft or a mistake?

In fact, a person who failed to pay for a 1,500-won snack at an unmanned store faced theft charges, but the Constitutional Court canceled the disposition.

Meanwhile, in the United States, as inventory losses rise due to self-checkout lanes, some supermarkets are bringing staff back.

Self-checkout lanes and unmanned stores may have reduced the number of people, but with checkout, monitoring, error resolution, and even judging whether something was intentional or a mistake,
have these tasks really disappeared?

We followed the unexpected things happening in the places where people have vanished, on Video Mug.

Reported by Sim Yeong-gu | Video by Yoon Ye-ran | Design by Cho Eun-sol | Produced by SBS Intellectual Contents IP Team
※ Please note: This article was translated by AI and may contain errors.