Full Refund After Sending Only Trash? Raw Fish Restaurant Owner Outraged

A raw fish restaurant owner, identified as A, claims that a customer received a full refund for a 100,000-won order after complaining that a bug was found in the food.

[Informant A / Raw Fish Restaurant Owner: The customer requested a cancellation, saying a bug was found in the raw fish. I said we needed to check the condition of the food and agreed to a refund on the condition that the food is retrieved. What is truly absurd is that they ate all the sea squirts, and sent back only empty shells and trash... It just doesn't make sense. Even the delivery driver was dumbfounded.]

After receiving the customer's refund request, owner A informed Baedal Minjok (Baemin) that he would agree to the refund on the condition that the food be retrieved.

However, the condition of the food returned was shocking.

Far from any bug, most of the food was gone, and all that came back were empty shells and trash.

Despite this, Baedal Minjok proceeded to cancel the order and issue a refund to the customer immediately.

When owner A inquired with Baedal Minjok about recovering the lost amount, the response was as follows:

[Informant / Raw Fish Restaurant Owner: I asked them to process the refund only after retrieving the entire order and making sure all the intact items came back. Who eats all that trash and leaves just four pieces of 75,000-won raw fish...]

[Customer Service Representative: It is confirmed that you were continuously informed that a refund is not possible regarding the consent given for the order cancellation.]

[Informant / Raw Fish Restaurant Owner: They even drank all the soju, and the delivery driver was so flabbergasted, saying, "How can a person actually act like this?" It's just exhausting.]

[Customer Service Representative: We have no established process at all for accepting reimbursement requests regarding foreign substances.]

Owner A stated that he only received the photo of the questionable bug belatedly, and even then, there was no way to verify whether it actually came from the food or was introduced from the outside.

Baedal Minjok, which had previously claimed there was no reimbursement procedure for foreign substances, changed its stance once SBS News Hunters began its reporting.

The company stated that because owner A was unaware due to not following the formal procedures, it would guide him through the reimbursement process.

Experts pointed out that if this incident is determined to be the act of a black consumer, it could be punishable under charges such as fraud, obstruction of business, and intimidation.

In fact, there is a legal precedent in a similar case where a one-year prison sentence was handed down.

(Planned by Lee Seyoung, Video edited by Lee Da-in, Source footage from News Hunters, Produced by SBS Digital News)
※ Please note: This article was translated by AI and may contain errors.