"Why Is the Food Like This?" Refunds Claimed with Fake AI Photos Leave Restaurant Owners Frustrated

When you order food delivery and something is wrong or the order is incorrect, you often send a photo to request a refund.

However, restaurant owners are increasingly suffering from the use of fake, AI-generated photos in reviews.

Some users are exploiting the refund policies of delivery platforms by using AI to create deceptive images.

They use AI to generate photos of undercooked food or moldy dishes to demand refunds.

Baedal Minjok, the top online delivery platform in Korea, reviews evidence provided by users, including photos, when they request an order cancellation due to food quality issues.

The platform then proceeds with the refund process after obtaining consent for the cancellation from the restaurant.

Coupang Eats faces a similar situation.

The problem is that neither of the two major delivery platforms has the technology to filter out AI-generated photos.

An industry official stated, "While there is generally a label indicating that an image is AI-generated, there is no effective way to detect it if that part is cropped out."

(Source: Herald Business)
※ Please note: This article was translated by AI and may contain errors.