Incheon Airport Check-in System Glitch Halts Ticketing for Three Airlines

A disruption in the airline check-in system at Incheon International Airport is causing major setbacks for passenger check-ins.

Incheon International Airport Corporation and other authorities reported that an issue occurred in the airline network connecting the ticketing systems at Incheon Airport starting at 4:30 a.m. today (October 30).

Consequently, intermittent communication cuts have been occurring across eight airlines at Terminal 1 and five airlines at Terminal 2.

Especially into the afternoon, regular ticketing operations for three airlines—China Southern Airlines, China Eastern Airlines, and Air China—were virtually suspended.

Long queues of passengers preparing for departure have formed at the check-in counters of each airline, resulting in extreme congestion.

Roh Jin-sung, 35, and his wife, who were met in front of the China Eastern Airlines counter, also faced disruptions to their travel schedule due to flight delays.

The couple complained, "We planned to travel to Egypt via Shanghai, China, but flight delays are inevitable, which has completely ruined our transfer schedule."

Some passengers with imminent departure times protested in front of the check-in counters, claiming that the airlines were not providing a specific timeline for system recovery.

Incheon International Airport Corporation believes the glitch was caused by instability in the global network of US-based ARINC, which is utilized by the airlines.

The corporation is reviewing measures to address the situation.

An official from Incheon International Airport Corporation stated, "Flight operations are being delayed, primarily focusing on airlines where ticketing operations have been suspended."

The official added, "We plan to ascertain the specific circumstances."

(Photo provided by reader, Yonhap News)
※ Please note: This article was translated by AI and may contain errors.