Toss Bank Finally Issues Correction Notice 5 Days After Deposit Error

Toss Bank has belatedly issued an official notice to customers five days after a deposit error occurred.

On October 12, Toss Bank sent text messages to customers affected by the deposit error, stating, "The deposit in question will be corrected (canceled) on October 12."

Toss Bank announced, "The corrected details can be checked in your Toss Bank transaction history, and we will notify you once the correction is complete."

It added, "If you actually need to receive the amount, please ask the sender to transfer the funds again."

On October 7, an error occurred where transfers were processed as failed at other financial institutions, but were recorded as deposits in Toss Bank accounts.

This incident lasted for about 30 minutes starting from 2:20 PM.

Toss Bank stated that it is still verifying the scale of the deposit error.

Toss Bank notified affected customers of the issue after the accident, but the correction notice was only given today.

Toss Bank explained that the error occurred during an internal system update and was not caused by external intrusions such as hacking, adding that normal services are currently being provided following immediate measures.

However, confusion in the field continues as transaction histories have not been restored in a timely manner.

Toss Bank officials explained that physical time was required for customer notification and transaction correction data verification.

(Photo provided by Toss Bank, Yonhap News)
※ Please note: This article was translated by AI and may contain errors.