Coupang Suffers Late-Night Outage… Orders and Deliveries Temporarily Halted

[Anchor]

Access errors occurred across Coupang apps overnight. Although services were restored after about two hours, significant confusion arose as everything from food orders to deliveries was blocked.

Reporter Park Yerim has the details.

[Reporter]

This is the execution screen of the application for Coupang, South Korea's largest e-commerce platform.

Product searches, orders, and even logins are not working.

[Coupang User: I clicked to read a review, and it just said 'No product found.' I was wondering what was going on.]

Starting around 12:30 AM today (October 9), access errors occurred simultaneously across Coupang-affiliated services, including the main shopping app, the delivery app Coupang Eats, and the OTT platform Coupang Play.

At the time, customers as well as self-employed business owners and delivery workers were left anxious as order receptions and deliveries were completely blocked.

[Coupang Eats Business Owner: We need to press the order completion button so that delivery drivers can be dispatched, but the button wouldn't work... In terms of hourly sales, it's a loss of 200,000 to 250,000 won.]

Confusion also hit delivery sites as access errors in Coupang's logistics-related applications made computerized processing, such as starting and completing deliveries, impossible.

With the delivery process itself paralyzed, logistics centers and delivery vehicles were piled high with undelivered items.

[Coupang Early Morning Delivery Driver: When delivering, we need to register the departure and completion. That itself is not working. The delivery deadline is strictly 7 AM, but errors are occurring. We have to deliver 300 to 400 items, but everything is at a complete standstill right now.]

The Coupang access error incident normalized after two and a half hours.

With vigilance regarding cybersecurity heightened due to a recent series of financial sector hacking incidents, user anxiety appears to be growing following the Coupang service outage.

However, no circumstances indicating that this access outage was related to security incidents such as hacking have been confirmed so far, and Coupang is currently investigating the exact cause of the failure.

(Video Reporter: Yang Ji-hoon, Video Editor: Yoon Tae-ho)
※ Please note: This article was translated by AI and may contain errors.