A Customer Ate 100,000 Won Worth of Raw Fish, Claimed a Worm Was Found, and Demanded a Full Refund: Store Owner Left Outraged

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■ Broadcast: SBS <News Hunters> Monday–Friday ( 18:50–19:50)
■ Anchors: Kim Jong-won, Yoon Tae-jin
■ Panelists: Song Ji-won (Attorney), Lee Kyung-min (Attorney)
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A delivery customer requested a full refund for 100,000 won worth of food, claiming that a "worm was found in the raw fish." However, when the food was retrieved, only four pieces of fish were left—the rest had been completely eaten. The photo of the questionable "worm" was sent via email three days later.
The store owner, who ended up receiving no payment for the food and even had to shoulder the round-trip delivery fees, complained to the delivery platform, arguing, "Shouldn't the food be retrieved and inspected before issuing a refund?" However, the platform maintained its stance that "there is no established refund process regarding foreign substances." Expressing outrage that the "no-questions-asked refund" system forces store owners to bear all the costs, the owner asked: Is an unconditional refund really the best approach?


- Informant: "Ordered about 100,000 won worth of expensive fish species"
- "Refund request" received 30 minutes after delivery
- Informant: "Planned to retrieve the food, inspect it, and then issue a refund"
- Informant: "Baemin (delivery platform) generally processes a total cancellation"
- Informant: "Left saddled with both the food cost and round-trip delivery fees"
- Informant: "Retrieved the food on the same day but failed to find any worms"

※ Detailed information is available in the video.
※ Please note: This article was translated by AI and may contain errors.