Mold-Infested Ice Water Purifiers: Consumers Face Penalties When Seeking Contract Cancellations

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■ Broadcast: SBS "News Hunters" Mon–Fri ( 18:50 – 19:50)
■ Anchors: Kim Jong-won, Yoon Tae-jin
■ Guests: Song Ji-won (Attorney), Lee Kyung-min (Attorney)
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Complaints have been pouring in recently from consumers who purchased ice water purifiers to enjoy cool ice, only to find them infested with mold. Critics point out that this stems from the structural design of ice water purifiers that produce and store ice, but the bigger issue is that it is difficult for consumers to terminate their contracts without penalty even when discovering such mold-ridden units.
We examine whether there are any problems with how companies are responding to consumer complaints.

※ More details are available in the video.
※ Please note: This article was translated by AI and may contain errors.