"The Scariest Review… Please Do Something," Outcries Emerge Everywhere

Lastly, self-employed business owners say that the review they dread the most is when customers leave only a star rating without any explanation.

Recently, posts expressing frustration over the star-rating systems of delivery platforms and map services have been flooding online communities for small business owners.

According to reports, one business owner contacted a platform to request a blind-processing review after receiving a 3-star rating with no explanation, but was told it was impossible.

Expressing concern, the owner noted that unless the user deletes the review, there is no action a store owner can take, raising worries about potential abuse, such as a competing business ordering a cheap menu item and leaving a 1-star rating.

Another restaurant expressed frustration after receiving a 1-star rating because the store was crowded and noisy during peak hours, while an accommodation business complained that its rating dropped due to a customer's grievance about local roosters crowing and waking them up at dawn.

Experts pointed out that because star ratings have a massive impact on both consumers and business owners, measures are needed to enhance the reliability of reviews—such as requiring a brief explanation when leaving low ratings—along with mechanisms that allow business owners to respond.

(Photo Source: Online Community)
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