Incheon Airport Check-In System Glitch Halts Ticketing for Three Airlines

A disruption in the airline check-in system at Incheon International Airport is causing major delays for passengers processing their departure procedures.

According to the Incheon International Airport Corporation and other authorities, a network issue connecting the ticketing systems at Incheon Airport was detected starting at 4:30 a.m. today (October 30).

Consequently, intermittent communication outages have persisted across eight airlines in Terminal 1 and five airlines in Terminal 2.

In particular, regular ticketing operations for three carriers—China Southern Airlines, China Eastern Airlines, and Air China—have effectively been suspended since the afternoon.

Long queues of passengers awaiting departure procedures have formed at the check-in counters of the affected airlines, leading to severe congestion.

Roh Jin-sung, 35, and his wife, who were met in front of the China Eastern Airlines counter, also faced disruptions to their travel itinerary due to flight delays.

The couple lamented, "We planned to travel to Egypt via Shanghai, but flight delays are now inevitable, throwing our entire transfer schedule off."

Some passengers with imminent departure times protested in front of the check-in counters, claiming that the airlines failed to provide a specific restoration timeline for the system.

The Incheon International Airport Corporation attributes the failure to instability in the global network of ARINC, a U.S.-based service utilized by the airlines.

The corporation is currently reviewing measures to address the situation.

An official from the Incheon International Airport Corporation stated, "Flight operations are experiencing delays, primarily centered around airlines where ticketing services have been suspended."

The official added, "We plan to ascertain the specific details of the situation."

(Photo provided by a reader, Yonhap News)
※ Please note: This article was translated by AI and may contain errors.