▲ KakaoTalk
Kakao announced on October 21 that it has revamped its communication space, KakaoTalk Is Now, to strengthen communication with users and share the service improvement process.
Kakao has newly established an input channel on this page, which was launched last August, allowing users to directly submit service-related feedback.
In addition, the company introduced major cases where user feedback led to actual functional improvements, making it easy to see the service's evolution at a glance.
Along with this, Kakao rolled out convenience features through a regular KakaoTalk update (v26.9.0 or higher).
Users can now select specific text in the input box to apply formats such as bold, italic, strikethrough, and lists. A setting has also been added to prevent the number count on the app icon and bottom tab from increasing when turning off notification badges for new messages in open chat rooms.
In the mini-emoticon combination tab, users can check recommended combinations and send them directly to chat rooms. Furthermore, the support scope has been expanded to allow secondary smartphones to be registered as auxiliary devices, following PCs and tablets.
Under its user-first philosophy, Kakao has continuously implemented features such as restoring the friend list expand/collapse function, setting notifications by chat room folder, and increasing the limit for creating open profiles.
A Kakao official stated, "Listening to users' voices, responding with actual service improvements, and sharing the process of what has changed are all important. We will continue to actively communicate with users and regularly share the improvement process."
※ Please note: This article was translated by AI and may contain errors.
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