The App Decides Dispatches and Rates?… But Riders Are Still 'Bosses'?

On a day when midday temperatures soared near 39°C (102°F), a delivery rider ran without a break to fulfill a point mission. The rider has just about 40 seconds to choose a delivery request. Additional compensation is given upon completing deliveries within the set time, but no reward is received if the mission is unfulfilled.

Their status under the contract is that of an independent contractor. Because of this, delivery riders are often called "bosses." However, once the app is turned on, who determines dispatch, rates, compensation, and settlement criteria?

Recently, the court delivered its first finalized ruling recognizing a delivery rider as a worker under the Labor Standards Act in a case involving a specific delivery agency. What the court examined was not the contract, but the actual work process.

People who are called "bosses" but find it difficult to determine their own working conditions. We break down delivery riders' rates and dispatches, discussions on minimum compensation for piece-rate labor, and the legal vacuum in platform labor in 10 minutes.

※ The full video is available on SBS Newstory Episode 575, titled "Bosses on Paper, Workers in Reality?"
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[https://www.youtube.com/live/V43-RdSgoZ4?si=R30JbkAbsUoit3u9]

(Produced by: Ryu Ran | Edited by: Jeong Yong-hee, Lee Jung-min | Designed by: Jiwoo Chae)
※ Please note: This article was translated by AI and may contain errors.