Credit Counseling & Recovery Service Restructures: New Future Business Task Force and Financial Consumer Protection Department Established

The Credit Counseling & Recovery Service (CCRS) announced today (July 20) that it has implemented an organizational restructuring for the second half of the year to proactively respond to the rapidly changing financial environment for vulnerable groups, such as the rising demand for debt adjustment and the spread of illegal private lending, and to actively protect the rights and interests of debtors.

The support system has been reorganized to ensure that functions—ranging from comprehensive counseling to debt adjustment, support for individual rehabilitation and bankruptcy applications, and integrated financial, employment, and welfare support—operate organically.

A Future Business Task Force has been established directly under the chairperson to serve as a control tower for future strategies.

By consolidating functions related to development plans, new growth engines, and business innovation that were previously scattered across various departments, the organization plans to proactively identify new debtor support models under rapid decision-making.

A Financial Consumer Protection Department has been newly established as the top-tier department within the Customer Division, dedicated to supporting victims of illegal private lending and managing civil complaints and customer satisfaction (CS).

The Counseling Service Support Department, which operates the call center, has been reorganized to launch the national debt counseling hotline '1375' starting in October. The number carries the meaning of 'healing (75) daily life exhausted by debt (13).'

In addition, the organization will resolve blind spots in face-to-face counseling by establishing new branches in Gimhae and Sejong, adding to the existing 50 branches (Financial Support Centers for the Public) nationwide.

The Social Contribution Team within the Public Relations and Cooperation Office has been reorganized into the Public Relations Team to support policy promotion activities and a rapid media response system.

Chairperson Kim Eun-kyung stated, "This organizational restructuring is the starting point for building a 'life-saving finance' system that intervenes proactively before crises become reality." She added, "We will strengthen policy execution so that anyone can easily and conveniently use services tailored to them, from comprehensive counseling to debt adjustment, support for individual rehabilitation and bankruptcy applications, and integrated support."

(Photo: Yonhap News)
※ Please note: This article was translated by AI and may contain errors.