"The Scariest Review... Please Do Something About It," Chaos Erupts Everywhere

Finally, I hear that the review self-employed people fear the most is when customers leave only a star rating without any explanation.

Recently, posts complaining about the star rating systems of delivery platforms and map services have been flooding online communities for small business owners.

One business owner reportedly asked the platform to blind a review that gave just 3 stars without any explanation, but received a response that it was impossible.

Expressing concern, the owner noted that unless the user deletes the review, there is no action a store owner can take, raising worries about potential abuse, such as a competing business ordering a cheap menu item and leaving a 1-star rating.

Another restaurant vented its frustration after receiving 1 star because the store was noisy during peak hours, and an accommodation business saw its rating drop due to a complaint that a neighborhood rooster crowed at dawn and woke the guest up.

Experts pointed out that because star ratings have a massive impact on both consumers and business owners, measures are needed to enhance the reliability of reviews—such as requiring a brief reason when giving low ratings—and to provide devices for business owners to respond.

(Photo Source: Online Community)

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