A raw fish restaurant owner, Mr. A, claimed that he was forced to give a full refund of around 100,000 won for an order after a customer alleged that there was a bug in the food.

[Informant Mr. A / Raw Fish Restaurant Owner: The customer asked for a cancellation, claiming that a bug came out of the raw fish. We said we needed to check the condition of the food. We agreed to a refund on the condition that we retrieve the food. What is truly absurd is that they ate all the sea squirts, and sent back only empty shells and trash... It just does not make sense. Even the delivery driver was dumbfounded.]

Upon receiving the customer's refund request, Mr. A responded to Baemin (Baedal Minjok) that he would agree to a refund on the condition that the food was collected.

However, the condition of the returned food was shocking.

Far from any bugs, most of the food was gone, and what came back were only empty shells and garbage.

Even so, Baemin immediately canceled the order and processed a refund for the customer.

Mr. A inquired with Baemin about a reimbursement for his losses, but the response he received was as follows.

[Informant / Raw Fish Restaurant Owner: I asked for (the refund process) to be handled after retrieving all the food and when the intact items came back, when the products arrived. Who eats up all the trash like that, leaving just 4 pieces of 75,000-won raw fish...]

[Customer Service Representative: We confirmed that you have been continuously informed that refunds are not available for orders where cancellation consent was given.]

[Informant / Raw Fish Restaurant Owner: Even the soju was all consumed, and the delivery driver was at a loss for words, saying, "How can a person actually be like this?" I am just sick of it.]

[Customer Service Representative: We have no process whatsoever for accepting reimbursement requests regarding foreign substances.]

Mr. A stated that he even received the photo of the questionable bug belatedly, and there was no way to verify whether it actually came from the food or was introduced from the outside.

Baemin, which had claimed there was no reimbursement procedure for foreign substances, changed its stance once SBS News Hunters began its reporting.

The company stated that Mr. A was unaware of the process because he had not followed the official procedures, and announced it would guide him through the reimbursement process.

Experts pointed out that if this incident is determined to be the act of a black consumer, it could be punishable under charges of fraud, obstruction of business, and intimidation.

In fact, there is a legal precedent where a one-year prison sentence was handed down in a similar case.

(Planned by Lee Seyoung, Video Edited by Lee Dain, Video Source: News Hunters, Produced by SBS Digital News)