A foreign woman has demanded that Korean Air reveal the truth after her pet dog died on a flight, prompting the airline to issue a counter-statement.

Woman A, a foreign passenger who boarded flight KE 868 departing from Guangzhou on the 4th, recently posted on her social media claiming that her pet dog died while being transported in the cargo hold of a Korean Air flight.

A claimed, "I want to know what happened to my pet," adding that she requested CCTV footage, records of the entire transport, loading, and handover process, and work logs of the staff in charge from Korean Air, but was refused.

As the controversy grew, Korean Air posted an official statement on its social media the day before.

Korean Air explained the situation, stating, "When the door was opened after arriving in Incheon, the pet was unfortunately found already dead inside the kennel."

The airline added, "Other pets were also on board the same flight," and "The cabin environment required for pet transport was maintained without any abnormalities, and there were no health issues with the other pets."

It also expressed its intention to continue communicating actively.

Despite Korean Air's explanation, A maintained her stance that she cannot accept it.

A argued, "I cannot accept responsibility being shifted onto my pet simply because the environmental system operated normally and other pets arrived safely," adding, "I just want to see the evidence of what happened to my pet during the transport process."

Reported by Kim Jiuk | Video by IYOO | Design: Yang Hye-min | Produced by SBS Digital News | Video Source: Korean Air, Owner's SNS