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Shock at the Cinema... Controversy Over Refusal of Full Refund

Lee Gang

Published : Jul 29, 2026 11:32 AM

Video

Let's take a look at the next hot topic.

Imagine going to the movie theater wearing white clothes, only for something to stain your outfit from the seats. What would you do?

Can you receive 100% compensation?

Let's check the article to find out.

This is a photo posted by a person surnamed A, who watched the baseball all-star game at a movie theater in Seongnam, Gyeonggi Province, on the 11th of this month.

As you can see, various parts of the back of the white clothing are stained red.

It appears that dye seeped out from the red seats installed in the theater screening room.

Comments followed on the post, such as, "I guess this is why there was a warning sign like that at the entrance aisle," and, "I had a color-transfer issue elsewhere too, but after proving my purchase history, I received compensation minus depreciation costs."

Person A communicated with the movie theater's customer service center regarding this color-transfer issue.

It is reported that they ultimately did not receive a full refund for the clothing price.

According to reports, the theater offered only an 80% compensation, prompting A to protest, saying, "It was the first time I wore the clothes after purchasing them, and isn't it the fault of the movie theater that caused the color-transfer issue?"

However, the customer service center reportedly replied that they follow dispute settlement standards.

The movie theater stated that after confirming the color-transfer issue, they are taking measures to minimize customer inconvenience.

(Source: Segye Ilbo, Video Source: Threads doosan_gomming)