Full Refund After Sending Back Only Trash? Raw Fish Restaurant Owner Outraged

A raw fish restaurant owner, identified as Mr. A, claimed that he was forced to issue a full refund worth around 100,000 won for an order after a customer alleged that a bug was found in the food.

[Mr. A / Informant & Raw Fish Restaurant Owner: The customer asked us to cancel the order, claiming that a bug came out of the raw fish. We said we needed to check the condition of the food and agreed to the refund on the condition that we retrieve the food. What is truly absurd is that they ate all the sea pineapples, and sent back only the empty shells and trash... It is simply unacceptable. Even the delivery driver was dumbfounded.]

Upon receiving the customer's refund request, Mr. A informed Baemin (Baedal Minjok) that he would agree to the refund on the condition that the food was collected.

However, the condition of the food that returned was shocking.

Far from any bug, most of the food had vanished, and all that came back were empty shells and trash.

Even so, Baemin proceeded to cancel the order and issue a refund to the customer immediately.

Mr. A inquired with Baemin about a reimbursement for his losses, but the response he received was as follows:

[Mr. A / Informant & Raw Fish Restaurant Owner: I asked them to process the refund only after retrieving the entire order and making sure all the intact items came back. Who eats all that trash and leaves just four pieces of 75,000-won raw fish...]

[Customer Service Representative: It is confirmed that you have been continuously informed that a refund cannot be issued for an order cancellation you agreed to.]

[Mr. A / Informant & Raw Fish Restaurant Owner: They even drank all the soju, and the delivery driver was so flabbergasted, saying, "How can a person actually behave like this?" It is just exhausting.]

[Customer Service Representative: Regarding foreign substances, we do not have a reimbursement application process at all.]

Mr. A stated that he received the photo of the alleged bug only belatedly, and even then, there was no way to verify whether it actually came from the food or was introduced from an outside source.

Baemin, which had claimed there was no reimbursement procedure for foreign substances, changed its stance once SBS News Hunters began its reporting.

The platform stated that Mr. A had been unaware of the proper procedures because he could not follow them, and added that it would now guide him through the reimbursement process.

Experts pointed out that if this incident is proven to be an act by a "black consumer," it could be punishable as fraud, obstruction of business, or intimidation.

In fact, there is a legal precedent in a similar case where a one-year prison sentence was handed down.

(Producer: Lee Seyoung | Video Editing: Lee Da-in | Video Source: News Hunters | Production: SBS Digital News)
※ Please note: This article was translated by AI and may contain errors.