Government Establishes Common Standards for Second-Hand Trading Platforms

Here is the first piece of useful news.

"National standards for second-hand trading," as the number of users trading second-hand goods continues to grow.

Related disputes have naturally been increasing as well.

The government has established common guidelines that second-hand trading platforms must follow.

As of August of last year, the number of users on second-hand trading platforms exceeded 23 million.

Meanwhile, dispute mediation applications stood at 906 cases in 2020.

Last year, the figure surged more than sixfold to 5,848 cases.

In response, the government has standardized platform service procedures into six stages, ranging from member registration and seller verification to product listing, selection of transaction methods, returns, and refunds.

Platforms will also be required to distinguish and display individual sellers versus business operators, and procedures have been established to handle disputes—including verifying facts, recommending settlements, and providing guidance to external mediation agencies.

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