▲ Coupang
It was reported on September 16 that Coupang has rejected a mediation proposal from the Korea Consumer Agency's Consumer Dispute Settlement Commission, which recommended compensating customers affected by a personal data leak late last year with 100,000 won per person.
On September 11, Coupang submitted a written statement to the Consumer Dispute Settlement Commission expressing its refusal to accept the mediation proposal.
Coupang explained, "We carefully reviewed the mediation proposal, but ultimately concluded that it is difficult to accept," adding, "This is a deliberate decision made by comprehensively considering the proactive efforts we have made so far, as well as the internal and external ripple effects of accepting the mediation proposal."
Regarding last year's personal data leak incident, the dispute commission reviewed the case after 50 consumers filed for a group dispute mediation and acknowledged Coupang's liability for damages.
If Coupang had accepted the mediation proposal, victims who did not participate in the group dispute mediation could have also received the same compensation, which would have required payout of approximately 3.7 trillion won.
It is interpreted that Coupang decided it could not accept the mediation proposal because it has already implemented a voluntary compensation plan amounting to 1.685 trillion won, providing 50,000-won purchase vouchers per person to the 33.7 million individuals whose personal information was leaked.
The Safe Coupang Joint Action, which includes organizations such as People's Solidarity for Participatory Democracy (PSPD), held a press conference on this day and criticized Coupang's rejection of the mediation recommendation, stating, "It amounts to saying they will contest further liability with victims through civil lawsuits," and calling it "impudent."
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